Global Head, Information Services Group Institutional Clients Group
Eleanor Drew is a Managing Director and the Global Head of Citigroup’s Information Services Group (ISG), which is both a technology and operational organization supporting the Institutional Clients Group (ICG) business.
Eleanor began her career with Citi in 2008. She is responsible for driving the ICG Markets & Banking data strategy, including ensuring sound architecture and data quality with front to back partners. She also drives the Chief Data Office’s compliance with Citi Data Management Policy and regulator mandates. She is responsible for leading ICG O&T’s global reference data teams, setting the strategic direction and delivering high quality, innovative and cost-effective reference data solutions that satisfy the needs of the Business, clients, regulators and other stakeholders. Eleanor manages ICG’s Reference Data Operational Services, which includes Global Account Opening, Client Onboarding, Legal Agreement Processing and Know Your Client (KYC) groups. During her tenure at Citigroup, Eleanor has built a robust suite of state-of-the-art reference data technology platforms, which are leveraged across ICG.
Eleanor also heads up the Banking and Capital Markets Advisory technology organization and manages the front office trade repository. She is responsible for strategic technology direction and execution within Banking and Analytics, providing key insights into banker and client performance. Eleanor has oversight of all ICG technology innovation labs, and she leads the ICG Robotics practice, where she has delivered technical robotic infrastructure for ICG according to the comprehensive strategic robotic infrastructure roadmap she developed.
Eleanor serves as the Chair of the Citi Operations & Technology Women’s Advancement Committee, which provides the Bank’s future women leaders with practical, real-world guidance and training in the aptitudes and competencies required for leadership positions.
Eleanor contributes her time and talent to several distinguished industry organizations. She serves on the Board of Directors, Enterprise Data Management Council (EDM), and the Board of Directors Committee on Uniform Security Identification Procedures (CUSIP). She is a Technical Board Member of the Securities Industry and Financial Markets Association (SIFMA).
Prior to her tenure at Citi, Eleanor began her career as a software programmer at Lehman Brothers, where she remained for two decades, rising through the ranks to achieve the position of Managing Director. She holds a Series 99 License Designation (FINRA Operations Professional) and is a Financial Services Industry Expert on Enterprise Data Management, Reference Data and Strategy. A graduate of the City University of New York, she holds a degree in mathematics and computer science.
Eleanor makes her home in Staten Island, New York. She is married and has two children.