Vice President, EMEAR Cisco Customer Experience
Phil Wolfenden, Vice President of Cisco’s Customer Experience (CX) Centres in EMEAR, to support the delivery of the full CX portfolio for a seamless customer experience done efficiently and at scale.
Phil’s 900-strong team focus on delivering technical assistance (TAC), centralized project delivery, high-touch support, sourced support, managed services and global logistics focussed on outstanding customer service.
Previously at Cisco, Phil led the $2 billion Europe, Middle East, Africa and Russia (EMEAR) Technical Services Organisation. Phil specialises in delivering services that help customers and partners ensure business continuity, mitigate risk, and maintain compliance.
During his time as Senior Director of Advanced Services (AS) in Emerging Markets, Phil built a $400M professional services business across the Middle East, Africa and Latin America. Growing the AS business by more than 70% each year, and establishing Technical Centres-of-Excellence in 22 countries.
With almost 30 years of IT and Networking industry experience, Phil’s career spans executive and management positions. Phil joined the Technical Assistance Centre (TAC) in Brussels, Belgium in 1997. He is a graduate of Newcastle University in the UK, is a Chartered Engineer and a Cisco Certified Internet Expert (CCIE).
He is a principal advocate for inclusion and diversity in the workplace and is the Executive sponsor for the Disability Action Network, Hidden Disabilities and Cisco Cancer Network.
Phil also sits on numerous industry bodies, advisory boards and holds the position of Cisco Executive Sponsor on the British Black Business board and two international financial institutions.
Phil has lived in a number of countries across the globe but currently resides in the UK with his wife, two children and five horses.