I am a Senior IT Manager at Procter & Gamble, leading AIOps transformation and global IT operations governance for a portfolio of business‑critical applications. I define and drive the IT Operations and Site Reliability Engineering strategy across multiple digital products, with a focus on AI‑enabled support, reliability, and operational efficiency.
I hold a Master of Science in Automation and Robotics Engineering and began my career in large‑scale manufacturing, where I led production lines and technical support teams in a 24/7 environment. Over time, I transitioned from engineering and operations on the shop floor to enterprise IT, focusing on AI‑driven operations and SRE.
This journey—from engineering education, through manufacturing leadership, to AIOps and IT operations—gives me a practical, end‑to‑end perspective on how to apply GenAI and modern operations practices to deliver tangible business outcomes.
